Returns & Exchanges

Dejavu Return & Exchange Policy

At Dejavu, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer refunds and exchanges under the following conditions:

  • Refunds: Items purchased online may be returned for a refund within 7 days of receipt, provided the merchandise is unused, unworn, unwashed, unaltered, and in its original condition with all labels and tags attached.
  • Exchanges & Store Credit: Exchanges of equal or lesser value, as well as store credit, are permitted within 30 days of receipt.
  • No Price Adjustments: We do not offer price adjustments on prior purchases.

Return Shipping & International Purchases:

  • Domestic Returns: DejaVu covers all return shipping costs for domestic orders.
  • International Returns: DejaVu is not responsible for return shipping fees or duty reimbursements for international purchases.

All exchanges must include the corresponding order receipt or order number for processing. Returns must be authorized by DejaVu prior to shipping. Please contact us for authorization and further instructions.

Final Sale Items:
All international sales are final and not eligible for returns or exchanges.

Additional Information:

  • Inquiries: For any questions or concerns, please contact us at info@dejavu.nyc or (212) 355-6598.
  • Pricing: All prices are in U.S. Dollars and may change without prior notice. New York State residents will be charged a sales tax of 8.875% on their purchase. Orders placed outside of the United States may incur customs duties and fees, which are the responsibility of the buyer. DejaVu takes no responsibility for these charges.

Return Requirements:

  • Merchandise must be returned with a tracking number and insured for the full value of the item.
  • We reserve the right to deny returns, exchanges, and/or store credit if the returned merchandise does not meet our policy requirements.
  • Any remaining credit after a return will be issued as store credit.

Shipping Delays:
Please allow an additional 1-2 business days for deliveries to rural areas.